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The corporate vice president of Xbox has told Sky News “there’s no silver bullet” to protect women and minority groups on the internet who experience online harassment and abuse.
Dave McCarthy said it takes just one toxic experience on a platform and “your trust in an online space dissipates immediately, as it should”.
In an interview outlining Microsoft Xbox’s renewed commitment to online safety, Mr McCarthy told Sky News of the tools used by the gaming behemoth to keep children and others safe on its platform.
“This is an ongoing thing that we have to plug away at and we have those tools in place and hold ourselves accountable,” he said.
One of those measures, he says, is the deployment of artificial intelligence, which sifts through billions of messages and images on Xbox’s platform identifying abusive behaviour.
“There are AI solutions deployed in the detection of things like bot accounts that are causing issues,” he said.
Mr McCarthy said Xbox uses various AI learning models, naming ChatGPT as an example of such a machine-based learning function.
The AI finds abusive bot accounts by identifying patterns of certain behaviour.
But Mr McCarthy stressed the need to “augment” that artificial intelligence with human intelligence as well.
“While those detection algorithms allow us to find the needles in the haystack at scale, we still need humans to validate that those things are going on,” he said.
He said Xbox employ language specialists to work alongside their AI, to identify the latest forms of language and euphemisms used to harass or spread hate online.
Importance of appeals process
Asked why players on the Xbox platform should feel confident their concerns will be heard and acted upon, Mr McCarthy raised the appeals procedure.
“This is going…
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