Wizz Air has been named the worst performing airline for customer service by a leading consumer group.
Which? said the low-cost carrier ranked the lowest “by far” in a poll of around 1,000 adults.
Those surveyed were quizzed on how well airlines performed across eight areas of customer service, including how easy it was to find a contact number, how long it took to get in touch with a person and how well issues were dealt with.
Wizz Air received a net satisfaction score of +13. More than half of those surveyed said they had experienced at least one problem with the carrier’s customer services, with a fifth saying the company never replied to their email.
One in 10 said they had experienced their call being disconnected after spending a long time in the queue.
It comes after the company was recently ranked the worst airline for UK flight delays for the third year running, according to an analysis of Civil Aviation Authority (CAA) data.
The second-worst airline for customer service, according to the Which? poll carried out in May, was Ryanair, which received a score of +28.
British Airways (BA) was third from the bottom of the list with +46, although it did receive a slightly above-average score for how well issues and queries were resolved.
The airlines hit back at the findings, with Wizz Air describing the report as “inaccurate, unrepresentative and misleading”.
Ryanair called it a “fake survey”, while BA dismissed it as not “representative or credible”.
The top-performing airline, according to the poll, was Jet2, which received a customer satisfaction score of +81.
Rocio Concha, a director at Which?, said: “Travellers are currently facing some of the highest-ever fares, but our latest survey shows the standards of customer service of some airlines to be very poor.
“Airlines must…
