If you regularly order your supermarket shopping online, chances are you’ll have had a delivery turn up late at least once.
The bad news is that if you didn’t try to claim back any extra you paid for a specific delivery slot, you may have missed out.
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The good news is you now know for the future.
Consumer group Which says: “If you paid extra for special delivery and your order arrived later than agreed, you can claim back the extra delivery cost as the service wasn’t delivered.”
We asked Scott Dixon, from The Complaints Resolver, to go into a bit more detail – and he flagged S49 of the Consumer Rights Act 2015, which states: “Every contract to supply a service is to be treated as including a term that the trader must perform the service with reasonable care and skill.”
Scott says: “Late delivery would be considered as a breach of contract under the Consumer Rights Act 2015, as you paid for a time-specific delivery as part of the contract you entered into.
“You could request a refund of the delivery charge as the time-specific…
