The scheme was promised by the mayor in his 2021 re-election manifesto, with the goal of making the network easier for passengers to navigate.
Seb Dance, deputy mayor for transport, said posters have now been put up in stations informing people of the plans and encouraging them to get involved.
The project is estimated to cost £6.3m over two years, but Mr Dance said the scheme was “very important”.
He said: “It is a confusing issue, particularly on the very rare occasions when there is disruption on the network, it is extremely important that passengers get a much more focused set of information on where the issue is – so it will definitely help on that.
“But just in terms of navigating, and when you look at the map, the single double-orange line can be a little bit confusing, so we would just want to make it more accessible for people who find the network just that little bit more challenging.”
The new posters, put up in Overground stations by Transport for London (TfL), tell passengers: “Over the next few months, we’ll be speaking to London Overground customers and different communities to understand more about the history of the network and the people it serves.
“As part of this, researchers from our partner agency, DNCO, a creative studio specialising in place and culture, will be travelling on the network speaking to customers about their experiences on London Overground.”
The posters warn that photography may be taken as part of the research and that passengers can tell the DNCO team if they don’t wish to appear in the photos.
Responding to a written question about the project from Elly Baker – a Labour member of the London Assembly – the mayor’s team said the majority of the scheme’s budget “will be used to update customer information”, including “updates to all digital information, station signage, maps and wayfinding”.
They added that following the initial phase of…
