Mobile network Three ‘really sorry’ after thousands say voice calls ar


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Mobile network Three has apologised after customers across the country reported problems making and receiving voice calls.

More than 10,000 people have logged problems on outage site Downdetector, with the first issues reported around 1pm.

The network said a “small percentage” of customers were affected and that it was working hard to fix it.

People on X reported problems in places such as Yorkshire, Derbyshire, North Lanarkshire and London.

“Six hours in and I still can’t make or receive a call!” said user @nameisrichard.

“I’m trying to organise my mother’s funeral and I can’t make, or receive, a single call. It’s appalling,” said @flynn1965.

@bertis100 posted: “We have no coverage since 1pm in Motherwell Scotland.”

The network first apologised this afternoon but said data and 999 calls were working as normal.

Three repeated the message at 7.30pm and said it was “really sorry” for the inconvenience.

However, its latest message only mentioned data services were unaffected, suggesting emergency calls might be impacted after all.

The firm’s coverage checker is currently unavailable on its website.

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