Travellers around the world are facing a second day of chaos in the aftermath of Friday’s global IT outage.
Here, Sky News looks at what you can do if you’re affected by the disruption.
Air passengers
Friday was meant to be one of the busiest days of the summer as families jetted off on holidays at the end of the school year.
But more than 300 flights to and from the UK were cancelled, with many more suffering significant delays, while others reported lost baggage.
The bad news is that as the global IT outage was an extraordinary circumstance, compensation is not payable for flight delays or cancellations.
Travel journalist Simon Calder told Sky News: “Unfortunately, if your flight is cancelled, then you don’t automatically get priority on the next one.
“What happens is that the airline gives priority to people already booked on the flights which are going, and then you have to kind of scramble around for the few remaining seats. And this weekend, there aren’t many of those.”
But Mr Calder assured passengers that “it’s very clear what the rules are”.
He added: “I’m hearing from [people] in various parts of the world being told various things by various companies, including, ‘Oh, well, we haven’t got another flight for three days, so you’re just going to have to wait’.
“That’s complete nonsense. Under air passenger rights rules within Europe, if your flights are cancelled, then the airline has to get you to your destination as soon as possible.
“If that means the airline has to spend hundreds of pounds buying a seat on a rival airline, well, that’s just tough. That’s what the rules say.”
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