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The Care Quality Commission (CQC) has dropped its rating for Two Rivers Care Home in Finchley, from good to inadequate – the lowest score – after inspectors visited in August and September.
The health watchdog gave the Long Lane home, run by Suncare Recovery, the lowest rating for its safety, effectiveness, care, responsiveness and leadership, putting it in special measures and giving it six months to improve.
The home in Long Lane, Finchley, supports 15 Asian women who have learning disabilities, physical disabilities, or are autistic, in three shared, ‘supported living’ houses.
Inspectors visited after a report that a resident had experienced “degrading” treatment, been put at risk and sustained a serious injury.
They said that at khbrknews people “did not receive safe care”, with the report criticising “institutionalised practice”.
Inspectors wrote : “People had blanket routines such as what they ate, what they did, and when they went to bed rather than look at what individuals wanted to do.
“Some staff were thoughtful towards people, but people were not always being treated as adults.”
While people were given nutritious food, which they said they liked, inspectors said the home’s routines meant people could spend a long time in bed, without drinks and alone.
Among a series of incidents, inspectors found a person who was at risk of choking and needed a specialist diet was being helped by staff to eat at pace and in an unsafe way.
In a medicine count, one person’s medicines did not tally with what had been given, and the key and safe code for some people’s medicines were not kept in secure places.
Faecal matter was found on a made bed and there were dents on the banisters and walls that meant they could not be cleaned.
Personal information was displayed on laminated posters in people’s bedrooms, with incontinence items also on display.
One resident’s video call to relatives was…
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